Manage Orders

Can I choose when the payment of the client will be held?
Our platform has a payment hold function that can be enabled if needed. A customer’s payment of an order can be held by Stripe and will not be directly tra...
Mon, 19 Apr, 2021 at 2:22 PM
How to change the status of an order?
When logged in to the back office, click "Orders." - Search for the order to open the full details page. From the order details page, you may cha...
Mon, 19 Apr, 2021 at 2:35 PM
How to search through your orders?
1. Click on ‘Orders’ once logged in to the Back Office. 2. From the column ‘All‘ key in the order number in the search box. 3. Click the ‘ma...
Mon, 19 Apr, 2021 at 2:42 PM
How to cancel an order?
When logged in to the back office, click "Orders" Search for the order to be cancelled from ‘All’ tab and click the ‘View Icon’ from the left ...
Mon, 19 Apr, 2021 at 2:45 PM
How to dispatch an order?
Steps on dispatching an order will depend If you have Lalamove integrated into the back office. Follow the below steps if your Lalamove account is set up in...
Mon, 19 Apr, 2021 at 2:47 PM
How to print the customer's invoice?
Once logged in to CEM press 'Orders' Search for the order to open the full details page. From the order details page, you may print the invoice...
Mon, 19 Apr, 2021 at 2:48 PM
Until when can the order be cancelled?
An order can only be cancelled from the back office or from the app if it’s still in the ‘Confirmed’ status. If an order’s status has been...
Mon, 19 Apr, 2021 at 2:28 PM
How to view your orders?
When logged in to the back office, click "Orders." - All the order information will be displayed once users have placed a check out of the order. ...
Mon, 19 Apr, 2021 at 2:33 PM