- Once logged in to CEM press 'Customer'
- Search for the customer's name or customer reference number to open their profile.
- From the customer's profile select the 'Transactions' tab
4. In 'Payments' look for the order number.
5. Press the 'Refund' button and a window will pop-up
6. Fill in the desired amount, partial or full, to be refunded with the reason for the refund.
7. Press 'Refund' to finalize and it will be processed within 7-10 working days as stated above.