1. Once logged in to CEM press 'Customer'
2. Search for the customer's name or customer reference number to open their profile.
3. From the customer's profile select the 'Transactions' tab
4. In 'Payments' look for the order number.
5. Press the 'Refund' button and a window will pop-up
6. Fill in the desired amount, partial or full, to be refunded with the reason for the refund.
7. Press 'Refund' to finalize and it will be processed within 7-10 working days as stated above.