- When logged in to the back office, click "Booking"
- Click on the ‘Pending’ tab to search for the booking that needs to be cancelled.
- Click the ‘View Icon’ from the left side of the chosen booking number.
- Click on the ‘Cancel Booking’ button at the upper right of the booking details page.
- Fill in the text field from the window that popped up for the ‘Reason of Cancellation’.
- Lastly, click on the ‘Confirm’ button to finalise and the booking details page will update with the canceled status.
- A cancellation email will be sent to the customer as a notification.
How to cancel a pending booking? Print
Modified on: Mon, 19 Apr, 2021 at 2:58 PM
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.