A new tier can be created under your customers tab (Only for PRO customers)
Step 1:
☑️ Go to Customers
☑️ Go to Tiers
☑️ Click on + Add Tier
☑️ Name the tier (This name will appear on the customer's profile if enabled for the loyalty)
☑️ Click Save
Note - the new tier will appear in the loyalty settings for you to define the rules

Loyalty view - New tier Expert is now appearing - I can add the #points to be earned to reach this tier.
Step 2:
☑️ Go to Segments
☑️ Click on All - edit
☑️ Add the new created Tier on the Tiers selection
☑️ Click Save
