A triggered marketing campaign is an automated way of sending push notifications to customers when an event occurs and one of them is tier change in Loyalty.

You may follow these steps from this link on how to create a triggered push notification.

Below are is the trigger you can use for the tier change in Loyalty

Customer -> Tier change

Tier change in a customer profile can trigger an automated push by setting the previous tier and the new tier. This is used mainly when Loyalty is enabled in the platform and customers are notified when their tier was changed after fulfilling conditions to be upgraded.

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